Shipping & Returns

We're currently unable to ship to the US, we hope to be able to get this back up and running ASAP. Sorry.

SHIPPING RATES 

(Ships from UK, INTL duties will apply outside of the UK)

U.K. Orders - £29.99 & Under (Next Working Day, if placed before 1pm) £5.00

U.K. Orders - £30.00 & Over (Next Working Day, if placed before 1pm) FREE

European Orders - £12.00 (Please note increased duty charges since Brexit)

International Orders - £25.00 

RETURNS

Please send all returns to:

CUSTOMER RETURNS

UNIT 6 HAWKSWORTH

DIDCOT, OXFORDSHIRE

OX11 7HR

If you have lost your returns form, you can download a new one here.

Once your return has been received and inspected, we aim to process refunds within 3–5 working days.

During peak periods or sales events, processing times may be slightly longer due to higher volumes. We will always aim to keep delays to a minimum.

You will receive an email confirmation once your refund has been processed. Please note we do not send confirmation when a return first arrives at our warehouse—only once it has been processed.

If you have any questions about returns or refunds, please contact: customerservices@keendist.co.uk 

Please Note - We cannot refund orders due to customs charges.